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Online Shop

E-Commerce

Your agent handles order status inquiries, return requests, and product recommendations — personalized to each customer.

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What the agent can do

  • ✓Checks order status and estimated delivery times
  • ✓Guides customers through the returns and exchange process
  • ✓Recommends products based on customer questions
  • ✓Escalates complex issues to human support

Example conversation

Where is my order #12345?
Let me check! Order #12345 shipped yesterday and is expected to arrive by Thursday.
Can I return the blue jacket?
Of course! You have 30 days to return it. Shall I email you a prepaid return label?

Quick replies

Track my orderStart a returnProduct adviceShipping info

Setup checklist

  1. 1Connect your order tracking system or FAQ
  2. 2Document your return and exchange policy
  3. 3Add top product categories for recommendations
  4. 4Set up escalation rules for complex issues
  5. 5Configure greeting with your brand voice

Frequently asked questions

What does the Online Shop AI agent do?+

Your agent handles order status inquiries, return requests, and product recommendations — personalized to each customer.

How long does setup take?+

Most businesses set up their online shop agent in under 15 minutes using the template.

Is it GDPR-compliant?+

Yes. Botkontor is fully GDPR-compliant with EU-hosted infrastructure.

Do I need technical knowledge?+

No. Pick a template, upload your info, and your agent is live.

Ready to go?

Set up your online shop agent in under 15 minutes.

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Online Shop Agent Template — Botkontor